Termine & Anmeldung

Wenden Sie sich bei Interesse an Kerstin Dosin per E-Mail an kerstin.dosin@edcom.de oder telefonisch unter 089 38 40 850

Zielsetzung

Mit der IT-Schulung MOC 10982 erreichen Sie folgende Ziele:

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Zielgruppe

Dieser Kurs richtet sich an:

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Inhalte

Modul 1: Implementing a Troubleshooting Methodology
Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

Modul 2: Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

Modul 3: Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

Modul 4: Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell

Modul 5: Resolving Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution

Modul 6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

Modul 7: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Modul 8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

Modul 9: Troubleshooting Resource Access Within a Domain
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

Modul 10: Troubleshooting Resource Access for Non Domain Member Clients
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access

Modul 11: Troubleshooting Applications
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications

Modul 12: Maintaining Windows 10
Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates

Modul 13: Recovering Data and Operating System
File Recovery in Windows 10
Recovering an OS

Voraussetzungen

Folgende Voraussetzungen werden vom Hersteller empfohlen:

Networking fundamentals, including Transmission Control Protocol /Internet
Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2012 R2 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or
knowledge from the courses 20697-1 and 20697-2.